Privacy policy

Privacy Policy

Last Updated: 1st September 2026

This Privacy Policy describes how Omexa (legally operating as National Impex, referred to as the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from omexaworld.com (the "Site") or otherwise communicate with us (collectively, the "Services").

For the purposes of this Privacy Policy, "you" and "your" refers to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described herein. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

1. How We Collect and Use Your Personal Information

To provide and improve our Services, we collect personal information about you from a variety of sources. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to:

  • Communicate with you regarding orders, products, or inquiries.

  • Fulfill and process orders, including payments, shipping, returns, and exchanges.

  • Comply with applicable legal obligations and enforce our Terms of Service.

  • Protect or defend our Services, legal rights, and the rights of our users or others.

A. Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Basic Contact Details: Name, email address, phone number, billing address, and shipping address.

  • Order Information: Name, billing address, shipping address, payment confirmation, email address, phone number, and purchase history.

  • Account Information: Username, password, security questions, and saved account preferences.

  • Customer Support Details: Information you choose to include in communications with us, such as when sending a message through customer support or inquiries via email or phone.

B. Information We Collect Automatically (Usage Data)

When you access or navigate our Site, open or click on emails we send you, or interact with our Services or advertisements, we (or third-party analytics partners) automatically collect certain information about your device and interaction with the Site ("Usage Data").

Usage Data may include:

  • IP address, device type, browser type, network connection, operating system, and language preferences.

  • Details about how you interact with our Site (pages viewed, search queries, items added to cart, time spent on pages, referral URL).

  • System activity and error logs.

We collect this data using tracking technologies such as cookies, pixels, web beacons, and software development kits (SDKs).

C. Information We Obtain from Third Parties

We may also obtain information about you from third parties and service providers who collect information on our behalf, including:

  • E-Commerce & Platform Providers: Third-party services and software platforms that host and support our website and infrastructure.

  • Payment Processors: Secure payment gateways that collect billing details (such as credit/debit card information, bank details, or UPI IDs) to process payments for your purchases.

  • Shipping & Logistics Partners: Delivery and courier providers who process shipping details to transport orders to your designated address.

2. Cookies and Tracking Technologies

We use Cookies and similar technologies to power and improve our Site and Services (including remembering your preferences and shopping cart), run analytics, and better understand how visitors interact with our website.

You can set or change your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use our website, though your access to some functionality and areas of our website may be restricted.

3. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes subject to this Privacy Policy:

  • Service Providers: Vendors and partners who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, logistics, and order fulfillment).

  • Marketing Partners: Third parties that assist us with advertising, email campaigns, and marketing communications (where permitted by law).

  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.

  • Legal Obligations & Safety: To comply with applicable laws, court orders, subpoenas, or legal proceedings, or to protect the safety, rights, or property of National Impex (Omexa), our customers, or the public.

4. Third-Party Websites and Links

Our Site may contain links to third-party websites or services that are not operated or controlled by us. We are not responsible for the privacy practices or content of these third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

5. Security and Data Retention

We implement reasonable technical and organizational security measures designed to protect your personal information against unauthorized access, loss, or misuse. However, no data transmission over the Internet or storage system can be guaranteed to be 100% secure.

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Children’s Privacy

Our Services are not intended for use by children under the age of 18 (or the applicable legal age of majority in your jurisdiction). We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us to request deletion.

7. Your Rights and Choices

Depending on your location and applicable privacy laws, you may have the following rights regarding your personal information:

  • Right to Access / Know: Request details about the personal information we hold about you and how it is processed.

  • Right to Rectify / Correct: Request correction of inaccurate or incomplete personal information.

  • Right to Erasure / Delete: Request deletion of your personal information, subject to certain legal exceptions.

  • Right to Portability: Request a copy of your personal data in a portable, structured format.

  • Withdrawal of Consent: Where processing is based on consent, you may withdraw your consent at any time.

  • Opt-Out of Direct Marketing: Unsubscribe from promotional email communications at any time by clicking the "Unsubscribe" link included in our emails.

To exercise any of these rights, please contact us using the contact information provided below.

8. Grievances and Complaints

If you have any questions, concerns, or grievances regarding the processing of your personal information or this Privacy Policy, please reach out directly to our Grievance Officer using the contact details below. We will investigate and address your query promptly.