Shipping policy
Shipping Policy
Last Updated: 1st September 2026
At Omexa (legally operating as National Impex), we strive to ensure your orders are delivered to you smoothly and efficiently across India.
1. Order Processing Time
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All orders placed on omexaworld.com are processed within 1 to 3 business days (excluding weekends and public holidays) after receiving your order confirmation email.
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For customized or personalized products, production and processing times may take an additional 2 to 5 business days prior to dispatch.
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You will receive a notification with a tracking number once your order has been shipped.
2. Shipping Charges and Rates
Shipping charges for your order are calculated and displayed at checkout:
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Standard Shipping: Shipping fees (if applicable) depend on the total order value, weight, and delivery location.
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Free Shipping: We may offer free standard shipping on orders exceeding a specified order value or during promotional campaigns.
3. Delivery Timelines
Estimated delivery times depend on your location within India:
| Destination / Zone | Estimated Delivery Time |
| Metro Cities (Mumbai, Delhi, Bengaluru, etc.) | 3 to 5 business days |
| Rest of India | 5 to 7 business days |
| Special / Remote Regions | 7 to 10 business days |
Please note that delivery times are estimates and cannot be guaranteed, as unforeseen logistics delays, extreme weather conditions, or regional disruptions may occasionally affect delivery schedules.
4. Order Tracking
Once your package has shipped, we will send you an email and/or SMS containing your tracking details and the courier partner's details. You can track your order using the link provided in the notification or on the courier partner's portal.
5. Address Changes & Incorrect Information
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Please ensure that your shipping address, pincode, and contact numbers are accurate when placing an order.
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If you need to update your shipping address, please contact us immediately on WhatsApp at +91 8976674453 before the order is dispatched. Once an order has been shipped, the delivery address cannot be changed.
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Omexa is not responsible for orders delivered to an incorrect or incomplete address provided by the customer.
6. Damaged or Missing Packages in Transit
If your package arrives physically damaged or appears to have been tampered with during shipping, please refer to our Return & Replacement Policy.