Refund policy

Return, Replacement, and Refund Policy

Last Updated: 1st September 2026

At Omexa (legally operating as National Impex), we strive to deliver high-quality products to your doorstep. Please carefully review our policy regarding returns, replacements, and exchanges before making a purchase on omexaworld.com.

1. No Return Policy

All sales are final. We do not accept returns or issue monetary refunds under any circumstances once an order has been successfully delivered.

2. Strict No Exchange / No Replacement Policy for Customized Products

  • Customized & Personalized Products: Any product that has been customized, personalized, or modified according to customer requirements is strictly non-returnable, non-exchangeable, and non-replaceable.

  • We do not offer exchanges or replacements for customized items, even for products of the same value or price range.

3. Replacement Policy for Non-Customized Products

Replacements are only offered for non-customized products under the following specific conditions:

  • The product received is physically damaged during transit/logistics.

  • The product received has a manufacturing defect or is broken upon delivery.

  • An incorrect product was delivered.

Note: Replacement requests for general non-customized items due to change of mind, personal preference, or minor variation are not entertained.

4. How to Request a Replacement

If you receive a damaged or defective non-customized product, you must take a video of product unboxing and report it within 48 hours of delivery.

To submit a replacement request:

  1. Contact Us via WhatsApp: Message our support team directly on WhatsApp at +91 8976674453.

  2. Provide Details: Include your Order Number, customer details, and clear photos or an unboxing video showing the damaged product and outer packaging.

  3. Verification: Our quality assessment team will verify the claim. Upon approval, we will arrange for a replacement of the same item to be sent to you at no additional charge.